Federal Deployment Manager

Federal Deployment Manager

Requirements

• 5+ years experience in technical client delivery and engagement and/or technical intelligence analysis
• Understanding the cyber threat landscape, including attack tools, tactics, and techniques such as those outlined in MITRE ATT&CK framework
• High-level understanding of computer networks, protocols, and how the Internet works
• Broad knowledge of nation-state linked Advanced Persistent Threat (APT) groups
• Knowledge of federal organizations and functions – e.g. understanding organizational structures, hierarchy and how to apply software product use cases to target stakeholders
• Ability to systematically analyze challenges towards clearly articulated end goals, like optimizing product adoption
• Strong oral communication, including presentation skills, and poise
• Demonstrated aptitude to learn new technical content
• Demonstrated success decomposing a problem into addressable component parts
• Must be able to travel up to 40% of the time
• Must be willing and able to obtain and hold a U.S. Top Secret/SCI security clearance

Responsibilities

• Supporting public sector customers with how to leverage ILI data to support cyber operations
• Helping technical and non-technical users assess the national or global impact of a consequential vulnerability using the Cortex product suite
• Concise, precise, and accurate written and oral communications to various customer personas
• Identifying new user groups based on close observation of the customer environment
• Identifying potential feature enhancements for discussion with our product team
• Troubleshooting a potential bug with our engineering team so that they can reproduce it and apply a fix
• Collaborating with other functions such as our Product Management, Cyber Research Engineering, Sales, and Marketing teams
• Leading an engagement from start to finish with the customer and other teams at Palo Alto Networks
• Developing the technical path for success, identifying product and engineering needs, and validating the engagement outcome with the customer
• Working shoulder-to-shoulder with our customers to understand their unique mission challenges
• Acting as the main point of contact for our Xpanse product set
• Training users on the technical functions of our capabilities
• Conducting leadership briefings at customer sites to ensure understanding of our capabilities and engagement progress
• Assisting customers with workflow development and implementation of our products into existing toolkits
• Understanding customers’ most pressing technical challenges
• User engagement and adoption; understanding the unique bureaucratic environments in which the user operates
• Providing analytical support at customer request; guiding customers through analytic workflows within our products
• Participating at all stages of customer investigations to drive wins; mastering our product capabilities and providing ongoing QA support for the product
• Serving as ‘customer advocate’ with members of product management and engineering to improve the product
• Soliciting and documenting customer feedback using qualitative and quantitative methods
• Writing and disseminating detailed engagement progress reports to relevant team members across the company
• Understanding and supporting interconnected mission threads between large federal organizations and the agencies that fall under their jurisdiction
• Retaining the business of our customers via contract renewals in partnership with Sales and identifying opportunities to expand the scope of our engagements
• Supporting product demos and capability overviews to prospective customers in partnership with Sales

Preferred Qualifications

• Bachelor of Science degree in engineering, computer science, or related field or relevant experience or equivalent military experience required
• Advanced understanding of and experience supporting operational cyber exercises and missions (a plus, not a requirement)
• Experience supporting national-level cyber response missions (a plus, not a requirement)
• Understanding of and experience supporting cyber threat hunt activities or full spectrum cyber operations (a plus, not a requirement)
• Ability to support customer analytical Requests for Information (RFIs) (a plus, not a requirement)
• Local to the Washington DC market