Farmworker Outreach and Engagement Advisor

Farmworker Outreach and Engagement Advisor

Requirements

• A Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and five years professional-level evaluative, analytical and planning work.
• Any combination of experience and education equivalent to eight years of experience that typically supports the knowledge and skills for the classification.
• Excellent customer service skills.
• Ability to manage multiple tasks and effectively manage irate and hostile members.
• Must be able to organize and prioritize work to meet deadlines and have flexibility, work demand tolerance and exhibit written and oral communication skills including effective communication with coworkers.
• Must be proficient in Word, Excel and Powerpoint.
• Strong Medicaid knowledge, particularly with experience in Medicaid complaints and grievances, work with Coordinated Care Organizations and/or professional or lived experience working, advocating and/or navigating Oregon’s Medicaid system preferred.
• Case management or advocacy experience, preferably with populations most impacted by health inequities.
• Demonstrated skills in organizational collaboration, alternative dispute resolution and/or relationship-based approaches to resolving conflict.
• Demonstrated ability to translate individual experience into systems improvement and advocacy, particularly within Medicaid and/or other health settings.
• Demonstrated cultural awareness and cultural humility.
• Demonstrated ability to steward relationships with diverse groups.
• Strong communication skills (written and oral) with ability to persuade and to communicate complex topics in understandable ways. Demonstrated effective communication with coworkers, OHA leadership, CCO staff, OHP members, and other members of the public.
• Ability to manage multiple tasks and effectively manage and advocate for members experiencing extreme frustration with health systems and state government.
• Bilingual-bicultural/Multilingual-multicultural (Required)

Responsibilities

• Conduct outreach and engagement activities aimed to serve farmworkers, agricultural employers, community partner organizations serving agricultural workers, and other relevant decision-makers.
• Establish an ongoing collaborative partnership that will improve communication with providers and enhance the member experience.
• Ensure technical support by formulating and implementing practical solutions to address and improve expected project outcomes.
• Work with the OCHE’s Director to design and implement a campaign that maximizes outreach, develops new partnerships, and supports existing partnerships with Community Partners, decision-makers, and employers.
• Collaborate with providers and provider associations throughout the state to disseminate information about the Oregon Health Plan and the OCHE.
• Exchange outreach ideas and identify new opportunities to strengthen relationships between the OHA/External Relations Division (ERD), Public Health Division (PHD), and Medicaid Division with enrolled providers.
• Develop systems and analytical methods to effectively implement and sustain provider-based outreach, determining existing deficiencies and crafting improvements.
• Consider the direct and indirect long-range effects that outreach to and introduction of farmworkers, employers, and other community partners to certified application assisters will have on the public, other state programs, and the health provider industry.
• Work with the communications and marketing staff to develop effective materials for use in the outreach and engagement efforts.
• Perform in-reach to OHA programs and divisions that serve providers to align communications and outreach strategies.
• Analyze current outreach methods and policy and make recommendations for changes, including an analysis of the impact such changes would have on clients and the community.
• Assist in formulating policy and designing operational systems to support the policy direction.
• Provide support and advise agency management on the benefits of different policy options.
• Lead policy task forces comprised of agency staff and outside decision-makers to address legislative and policy changes.
• Evaluate and develop a comprehensive evaluation of the effects on agency operations.
• Research current trends in the subject area related to agency operations, formulate policies, and suggest legislative changes to support philosophy or changes in practice.
• Provide support to the OCHE Director in special projects to promote educational and supporting materials that align with the triple aim and core values of our agency.

Preferred Qualifications

• Strong Medicaid knowledge, particularly with experience in Medicaid complaints and grievances, work with Coordinated Care Organizations and/or professional or lived experience working, advocating and/or navigating Oregon’s Medicaid system preferred.
• Case management or advocacy experience, preferably with populations most impacted by health inequities.