Family Experience Implementation Manager
| Company | August Health |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- A minimum of 2+ years of experience in a customer-facing role, ideally in Customer Success or Implementation
- Experience working in healthcare, ideally with Senior Living operators
- Excellent written and verbal communication skills
Responsibilities
- Lead the implementation of August’s Move-In product with senior living operators across North America, working with both home office and on-the-ground community staff
- Own the end-to-end project management of the Move-In setup—from kickoff to go-live to post-launch optimization
- Be the go-to expert on Move-Ins at August—developing best practices, standard processes, and training materials for both internal teams and our customers
- Act as the main point of contact for your customers, communicating directly with all levels of the organization: c-suite, community-level leaders, sales and marketing teams, nurses, and care staff
- Partner with Product and Engineering to deliver valuable feedback, championing the voice of the customer to improve and evolve the Move-Ins experience
- Drive adoption and excitement through personalized trainings, launch events, and strategic touchpoints to ensure long-term success
- Collaborate with our broader CX team to elevate our implementation strategy and build scalable processes as the company and team grow
Preferred Qualifications
- You are customer-obsessed; whether your experience is in healthcare or another field, you can point to concrete examples where you helped customers meet and exceed their goals and vision
- You are excited to build process where it doesn’t exist and tools to support net new products and features