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Factory Town – Guest List Manager
| Company | Insomniac |
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| Location | Miami, FL, USA |
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| Salary | $65000 – $75000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Prior experience in live entertainment, hospitality, artist relations, or venue operations
- Strong organizational and administrative skills; detail-oriented and reliable
- Excellent written and verbal communication skills; calm and professional under pressure
- Comfortable working nights, weekends and holidays as required by event schedules
- Ability to manage sensitive information with discretion and integrity
- Familiarity with guest list or ticketing platforms (e.g., Lennd, Frontgate, Eventbrite, Ticketmaster, internal CRM tools) a plus
- Exhibit exceptional critical-thinking and problem-solving ability
- Possess excellent organizational, communication, and analytical skills with the ability to prioritize and handle multiple tasks simultaneously in a fast-paced environment
- Periodic travel is required
Responsibilities
- Manage guest list submissions by collecting, organizing and verifying all internal and external guest list submissions (artist teams, promoters, staff, label contacts, etc)
- Maintain up-to-date records of comp policies and allocation limits
- Serve as the main point of contact for guest list-related inquiries from staff, artist representatives, and VIP coordinators
- Confirm entries and changes in a timely, professional manner
- Finalize and distribute the master guest list to box office and security teams prior to each event
- Ensure that entry logistics for guests are clear, efficient, and aligned with venue protocols
- Coordinate with VIP hosts, artist relations, and ticketing teams for smooth onsite experiences
- Enforce venue and company policies regarding guest list usage and limits
- Track and report comp usage per department, team or artist as required
- Flag any misuse or irregularities to management or HR
- Maintain accurate documentation of each event’s guest list allocations and check-in activity
- Support post-show reporting and reconciliation when needed
- Other special projects as needed
Preferred Qualifications
- Familiarity with guest list or ticketing platforms (e.g., Lennd, Frontgate, Eventbrite, Ticketmaster, internal CRM tools) a plus
