Factory Customer Service Representative
| Company | Stanley Black & Decker |
|---|---|
| Location | Norwood, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must be able to perform simple mathematical calculations.
- Operate with a high degree of integrity and accountability.
- Be dependable, reliable and need minimal supervision.
- Ability to demonstrate superior customer service and salesmanship.
- Excellent skills in Microsoft applications; Excel, Power Point, Word, Outlook.
Responsibilities
- Handles pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
- Attracts potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
- Conducts customer sales and service both at the counter and via phone.
- Services customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Preferred Qualifications
-
No preferred qualifications provided.