Facility Coordinator

Facility Coordinator

Requirements

• High school diploma or equivalent
• Computer skills and experience with Microsoft products such as Excel, Word, Outlook, etc. required.
• Ability to interact with client personnel
• Strong customer service and interpersonal skills

Responsibilities

• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
• Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.
• Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.
• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Assist in the procurement of vendors and services as required.
• Coordinate the delivery of site amenities which may include fitness, food services, massage, transportation, support moves as required and act as the site key point of contact.
• Provide coordination and support events, meeting, and conference facilities as required.
• Other duties may include but are not limited to reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support.
• Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.
• Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.
• Client Relationship Management
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations in accordance with all agreed policies, procedures, and contract scope.
• Weekly and monthly reporting of key performance measurements and indicators. Audit scores, CCR preparation, manual and procedural updates, equipment tracking, financial reporting.

Preferred Qualifications

No preferred qualifications provided.