Facilities Program Manager

Facilities Program Manager

Requirements

• 5+ years of facilities experience in a multi-unit environment
• Exceptional organization skills and ability to manage multiple, complex projects simultaneously
• Collaborative go-getter, willing to roll-up sleeves and be hands-on to solve problems, while being able to take a step back and see the bigger picture
• Demonstrated strength leveraging data and qualitative insights to drive decision-making
• Operate with high emotional intelligence and exceptional communication skills
• Experience managing supplier and vendor performance and budgets
• Experience planning annual budgets and capital investments
• Technical experience with construction or complex equipment a plus

Responsibilities

• Designing and optimizing the facilities management program; maximize relevant software platforms (ServiceChannel, EMSAR, etc), direct vendor network, drive RFP processes, and manage vendor and contractor work to meet KPIs and SLAs
• Overseeing the P&L repairs and maintenance line for all of Modern Animal’s medical practices, creating and delivering programs that meet monthly and annual targets
• Assisting the development team with new clinic onboarding by ensuring a smooth transition from construction to operations; managing the handoff of facilities responsibilities from development to the operations team, ensuring new clinics are fully operational
• Building and managing internal reporting and budget tracking systems
• Providing superior transparency and communication on issue resolution with all relevant stakeholders and leadership
• Analyzing ticketing system data and facilities spend, identifying trends and opportunities to reduce issues, streamline maintenance, and increase ROI
• Developing, implementing, and leading in-clinic preventative maintenance and troubleshooting programs to support clinic operational leadership in protecting their facilities
• Communicating at a regular cadence with regional operational leadership to ensure satisfaction and value
• Ensuring on-call assistance and point of escalation for general and emergency services is available to all clinics during operating hours (typically 7am – 7pm Pacific Time)
• Ensuring all operations are in compliance with OSHA regulations
• Leading the planning, budgeting, and execution of capital projects, such as facility upgrades, expansions, equipment replacements, and infrastructure improvements
• Developing project scopes, timelines, and budgets, ensuring projects are completed on time and within budget. Overseeing contractors and project teams during the execution phase, ensuring quality control and adherence to specifications
• Providing detailed capital expenditure reports and updates to leadership, including post-project evaluations
• Working cross-functionally with the Real Estate, Development and Clinic Operations teams to implement feedback on all elements affecting long-term clinic maintenance
• Managing up to 2 direct reports in the future, tied to business growth

Preferred Qualifications

• Experience working with medical equipment and systems, in either human or animal medical settings
• System knowledge of ServiceChannel (or similar alternative e.g. Corrigo, EcoTrack)