Facilities Planning & Scheduling Manager

High School Diploma with 3-5 years of relevant experience with ServiceNow or a comparable CMMS for scheduling and ticketing.
Plan and schedule internal resources and contractors as necessary to complete the required work.
Able to define and articulate plans and scope; schedule, set goals, determine priorities, and meet target dates.
Collaborate with internal departments to drive results.
Good communication and interpersonal skills. Ability to communicate technical terms to non-technical individuals.
Strong organizational and analytical skills. Ability to exercise good judgement to solve problems and troubleshoot independently with limited supervision.
Strong people skills with the ability to work well with others and address Customer group requests with empathy and consideration.
Excellent leadership skills to provide guidance and direction to internal stakeholders and external vendors.

Manage the Computerized Maintenance Management System (CMMS), which will be ServiceNow EAM and FSM, and support other staff effectively and efficiently utilizing the CMMS; identify and facilitate improvements to the performance of the CMMS; and utilize reporting and analysis tools to leverage CMMS functionality.
Plan, schedule, and coordinate work order activities to research requirements.
Manage the Facilities ticketing system through ServiceNow and assign tickets and due dates to parties and follow up on completion.
Coordinate with our critical parts department on planned activities so that the appropriates components can be assembled and ready for use when the work is planned to commence.
Help ensure compliance with proper safety, quality, and environmental requirements in work.

Bachelor’s degree in a technical field with 5+ years of relevant experience with ServiceNow or a comparable CMMS for scheduling and ticketing.
Direct experience with ServiceNow’s EAM and FSM modules.
Microsoft Suite, including Excel comprehension.