Facilities Manager

Facilities Manager

Requirements

• Minimum 10 years of experience in facility and operations leadership, with a proven track record of leading high-performing teams in high-touch, service environments.
• Strong soft skills, high emotional intelligence & ability to operate efficiently in ambiguity and rapidly changing priorities.
• Advanced knowledge of Workplace Experiences and Facilities Management industry best practices.
• Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals.
• Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards.
• Exceptional relationship management skills at all levels within both JLL and client organizations.
• Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential.
• Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure.
• Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a “no surprises” approach.
• Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions.
• Demonstrated ability to handle high-pressure situations and manage crises effectively.
• Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders.
• Proficiency in relevant computer applications and digital tools.
• For internal candidates: Consistently high-performance evaluations in leadership roles over the past three years.

Responsibilities

• Lead a facilities team in delivering superior service across designated buildings/sites, ensuring compliance with agreed standards.
• Orchestrate seamless collaboration across all JLL services, maintaining regular interaction with the global real estate team.
• Spearhead asset replacement/refurbishment initiatives aligned with agreed lifecycle and workplace conditions.
• Implement robust complaint management systems for service provider-managed functions.
• Ensure strict adherence to OH&S, environmental, and risk management policies and procedures.
• Take ownership of assigned portfolio and proactively present opportunities for improvement.
• Proactively develop and nurture relationships with the client real estate team, consistently exceeding service delivery expectations.
• Drive annual planning to deliver exceptional results that surpass client expectations.
• Establish best-in-class service delivery standards that can be leveraged for JLL business expansion.
• Identify and articulate growth opportunities, ensuring successful implementation across the platform.
• Contribute to portfolio financial management, meeting or exceeding defined budgets and applicable targets.
• Collaborate with the Finance team on annual property budget processes.
• Continuously review operating expenses, implementing cost-saving measures aligned with asset management objectives.
• Prepare and present business cases for client consideration and approval within designated areas of responsibility.
• Collaborate with JLL platform to identify, introduce and implement best practices and innovations from across the firm and broader industry.
• Serve as an internal benchmark for service delivery excellence, supporting JLL’s business efforts.
• As needed support the pursuit of expansion opportunities, engaging cross-functional resources to ensure operational success for our client.
• Lead and mentor direct reports, fostering motivation, engagement, and personal development.
• Advance JLL’s diversity and inclusion priorities through strategic talent management.
• Develop and execute comprehensive staff succession and growth plans.
• Create actionable, measurable career development plans for each direct report, maintaining consistent progress discussions.

Preferred Qualifications

No preferred qualifications provided.