Facilities Manager

Facilities Manager

Requirements

• Exemplary customer service and communication skills, with demonstrated ability to outstanding support and service to employees and visitors, ensuring their needs are met promptly and professionally
• Problem solver who can take initiative and set priorities while being flexible
• Ability to assume responsibility and make independent decisions
• Effectively manage complex situations involving numerous and sometimes competing constituencies
• Demonstrated ability to supervise others
• Ability to develop and manage procurement and inventory management efforts
• Ability to work occasional evenings, weekends, or early morning to meet customer service or project needs
• Ability to work both independently and as part of a team
• Strong and collegial interpersonal skills to establish and maintain effective working relationships with colleagues, visitors, and outside vendors
• Ability to liaise with property management to coordinate and ensure the physical, environmental and security conditions of the building
• Ability to coordinate and manage outside vendors for building-related issues
• Ability to communicate effectively in person, in writing, and by phone
• Highly organized, with superb attention to detail, thoroughness and able to handle multiple projects with evolving and sometimes conflicting priorities
• Experience with project management tools (e.g. Wrike, Jira, Monday, Asana) and methodologies, including task tracking
• Ability to manage short- and long-term projects, including complex multi-phase projects that require careful stakeholder management
• Knowledge of general principles, practices and procedures of office and building management
• Ability to document all processes and procedures for position including administrative and building operation activities
• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
• Excellent competency of Microsoft Office Suite
• Ability to represent the institution well
• Advocate’s belief in the vision of ASU as the New American University

Responsibilities

• Develops and manages the annual budget and manages operations/facilities-related expenses, with a focus on cost containment
• Implements and manages a centralized procurement and inventory program for supplies and facilities-related materials, including development of policies and trainings that support organization-wide compliance
• Implement and manages asset tracking program, including development of policies and trainings that support organization-wide compliance
• Develops and maintains vendor contacts; fosters positive and collegial relationships with vendor contacts
• Manages contracts and payments with vendors, including invoices, POs, and SOWs
• Ensures that routine and as-needed maintenance/repair is performed to a high standard; this includes painting, materials repair, carpet cleaning, appliance repair, remodeling, materials installation, etc.
• Leads and manages projects as needed to facilitate efficient use of ASUEP facilities and resources
• Manages processes and programs directly related to exceptional customer service within scope of responsibility
• Uses sound judgment that is consistent with standards, practices, policies, and regulations of Enterprise Partners
• Partners with ASUEP team members to provide service needs (such as audio-visual needs for meetings)
• Builds and maintains positive relationships with all levels of team members
• Identifies barriers to exceptional customer service and makes recommendations to effectively resolve problems or issues
• Leads and supervises the Customer Service Coordinator and a team of Student Customer Specialists
• Manages, plans, and coordinates central supply ordering and delivery services, general maintenance and organization of office space, and other building-related needs
• Responsible for workspace health and wellness
• Manages and facilitates all office move requests
• Manages all aspects of fleet services, including vehicles and golf carts
• Facilitates long-term storage needs
• Maintains policies and procedures manual for areas of responsibility
• Recruits, motivates, develops and retains a high-performance team

Preferred Qualifications

• Experience with service desk or ticketing systems strongly preferred