Facilitator I – Property

Facilitator I – Property

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching.
• Excellent written and oral communication skills.
• Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching.
• Proficient knowledge of Microsoft Office Products (Excel, Word, PowerPoint).
• Knowledge of learning theories, adult learning principles and instructional design model.
• Experience with Virtual Technology and ability to deliver training remotely.
• Applicable licenses as required by department.

Responsibilities

• Facilitates learning discussions, learning activities, coaching, and small group interactions.
• Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities.
• Researches learner performance problems, determines underlying causes and provides feedback to improve performance.
• Collaborates with peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.
• Maintains business and learning skills/acumen through skills update and professional development.
• Identifies needed course maintenance, makes recommendations for process improvements and completes course revisions as appropriate.
• Maintains accountability for performance results and learning solution effectiveness.
• May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate.
• May provide support, including coordinating logistics, for other Facilitators.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Preferred Qualifications

• Moderate to complex Property claims experience
• Advanced experience handling Water Mitigation Claims
• Advanced Estimating experience, including knowledge and use of Xactimate
• Completion of IICRC Certification (WRT/ASD)
• Completion of Xact Certification(s)
• Maintain/ability to obtain applicable licenses as required: Texas Adjuster License and/or Florida Adjuster License for 5 years OR (in lieu of Texas and/or Florida Adjuster License) an Industry recognized insurance related designation (i.e. CPCU, AIC, CLU or other insurance related designations other than SCLA).
• Flexible and open to changes in work tasking and schedule, can travel up to 25% of the time and ability to work outside of core hours as needed.