F-35 Help Desk Specialist

Active Secret clearance
5 years of related experience
Help Desk Tier 1 operations
AS/AA degree in Computer Science, Information Sciences, or related IT discipline
US Citizenship Required

Provide technical assistance to computer users
Answer questions or resolve computer problems for clients in person, or via telephone or electronically
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Responds to and diagnoses problems through discussion with users
Ensures a timely process through which problems are controlled
Includes problem recognition, research, isolation, resolution, and follow-up steps
Supervises operation of help desk and serves as focal point for customer concerns
Provides support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, email and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems