Express Processor

1 plus years of office customer service experience
Education: HS degree
Must live in the United States
Proficient in basic office equipment and with Microsoft products
Ability to identify/analyze vehicle title documents within company and State guidelines
Ability to work closely with State DMV’s and Lien Holder entities
Problem solver
Ability to multi-task
Basic 10 key proficiency
Ability to work in a fast-paced environment
Excellent communication skills — written and verbal
Excellent customer service skills and attitude
Basic math skills
Ability to delegate/prioritize workflow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
Valid driver’s license
Occasional overtime as needed

Opening/scanning mail received
Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable)
Total Loss Packets (create and send all documents required per state guidelines)
Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
Follow-up calls to Lien Holders (for documents listed above in the initial call)
Will send out revised packets to the owners/insureds as needed
Will be held to the internal cycle times and other auditable criteria
Mail Approvals – Reviewing all mail to ensure that documents are compliant per State guidelines
Launch the ‘Okay to Pay’ the owner/insured to the Insurance company after final review of file for compliance
Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation
Other tasks as assigned by management

No preferred qualifications provided.