Expert Customer Success Manager
| Company | Proofpoint |
|---|---|
| Location | California, USA, Nevada, USA, Draper, UT, USA, Illinois, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- 4-year college degree in a business area, technical area or equivalent (preferred)
- 3+ years of related industry experience in professional services, sales engineering, senior support engineering, or other customer facing roles with exposure to multiple technology areas
- Understand and demonstrate customer success principles and behavior
- Must be able to articulate customer business requirements and serve as the customer voice internally
- Working knowledge of email security and networking concepts and frameworks
- Working knowledge of cloud technologies, web services, operating systems, and common technical architecture
- Ability to effectively work in a team environment as well as independently
- Excellent communication skills, phone manner, and meeting presence within all levels of the customer’s organization
- Project and/or program management skills and high attention to detail
- Ability to think innovatively, strategically and deliver tactically
- Ability to work independently, to adapt quickly, and to maintain a positive attitude in challenging situations
Responsibilities
- Drive high levels of customer success through post sales customer engagements, maintaining a strong sense of ownership over customer outcomes
- Be a relentless advocate for your customers into the Product Management, Engineering and internal teams to improve the product and help ensure that Proofpoint deployments are successful
- Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers
- Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings and other Proofpoint services
- Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives
- Develop a thorough understanding of a typical customer’s business and security needs by industry, providing proactive recommendations that support the customer’s priorities
- Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction
Preferred Qualifications
- 4-year college degree in a business area, technical area or equivalent (preferred)