Experienced VP – Hospitality

Experienced VP – Hospitality

Requirements

• Bachelor’s Degree and must have 5+ years experience in hospitality, food & beverage, and operations.
• Strong interpersonal skills with the ability to build relationships and handle difficult situations with discretion.
• Self-starter with a results-oriented mindset and a sense of urgency.
• Exceptional customer service skills and the ability to anticipate service needs.
• Excellent organizational and multi-tasking skills with the ability to prioritize tasks with attention to detail.
• Strong written and verbal communication skills.
• Collaborative, team-oriented attitude.
• High level of professionalism, discretion, and integrity.
• Strong judgment and decision-making skills.
• Familiarity with corporate systems such as, EMS, ServiceNow MS Office Suite (Excel skills required).
• Resourceful, proactive, and adaptable to changing circumstances.
• Calm under pressure with a strong work ethic and positive attitude.

Responsibilities

• Oversight of all hospitality services, including catering, reception, and internal events.
• Responsible for coordinating, planning, scheduling, and overall quality control of all meetings, conference rooms, and client experience.
• Partner with the Facilities and Office Services teams to ensure event setups and service expectations are met.
• Function as the primary relationship manager and escalation point for all matters related to our client and event spaces.
• Partner with the Corporate Events and Access teams to ensure all onsite events align with branding, corporate design, and production standards.
• Perform administrative duties and special projects related to the department as assigned.
• Manage internal events and program administration, including menu formatting, floorplans, and facility tickets.
• Maintain and foster positive relationships with internal and external clients, vendors, and service providers.
• Build and document standard operating procedures for hospitality service teams.
• Regularly check inventory and quality of all supplies needed for meetings and events.
• Provide expert guidance on event planning, including menu selection, room setup, and logistics to ensure clients receive exceptional service and support for their events/meetings.
• Provide financial reporting post-event, including budget management and vendor reporting to manager.
• Conduct quarterly reviews of hospitality services and present recommended updates and improvements for manager.
• Maintain positive vendor relationships and perform regular performance evaluations.
• Track and monitor internal meeting/event/visitor activity and propose process improvements.
• Lead, mentor, and develop a high-performing hospitality team, fostering a culture of service excellence and operational efficiency.
• Manage staffing levels and scheduling to support fluctuating business needs while optimizing resources.
• Ensure event spaces are well-maintained, equipped, and optimized for a seamless experience.
• Continue to develop and execute VIP and executive protocols to provide white-glove service for high-profile visitors.

Preferred Qualifications

No preferred qualifications provided.