Experienced Claims Supervisor Operations Contact Center
| Company | Geico |
|---|---|
| Location | Houston, TX, USA, Lakeland, FL, USA, Dallas, TX, USA |
| Salary | $94300 – $109163 |
| Type | Full-Time |
| Degrees | Bachelor’s, MBA, Associate’s |
| Experience Level | Mid Level, Senior |
Requirements
- Must have completed one of the following: AA, BA, BS, MBA, or CPCU
- Must have an active adjuster’s license.
- Successful call center and auto claims liability experience with at least 12 months claims leadership experience.
- Strong knowledge of claims processes, insurance policies, and relevant regulations.
- Excellent leadership, communication, and problem-solving skills.
- Ability to handle confidential information with discretion and integrity.
- Must be able to learn & apply large amounts of technical and procedural information.
Responsibilities
- Supervise, train, and mentor claims staff to ensure optimal performance.
- Conduct performance evaluations, set targets, and provide constructive feedback.
- Handle staff scheduling and workload distribution to maintain operational efficiency.
- Oversee the review, investigation, and settlement of claims within established guidelines.
- Ensure timely and accurate processing of claims in compliance with legal and regulatory requirements.
- Manage escalated or complex claims, providing resolution and support as needed.
- Monitor claims processes to maintain high standards of accuracy and service.
- Implement and maintain compliance with applicable laws, regulations, and company policies.
- Conduct audits and ensure adherence to internal and external standards.
- Serve as the primary point of contact for escalated customer inquiries or disputes.
- Work to improve the customer experience by identifying process improvements and training opportunities.
- Prepare and analyze reports on claims trends, team performance, and operational efficiency.
- Identify areas for improvement and recommend solutions to management.
- Work closely with other departments to resolve issues and improve workflows.
- Participate in the development and implementation of policies, procedures, and training programs.
Preferred Qualifications
-
No preferred qualifications provided.