Experience Solutions Designer

Experience Solutions Designer

Requirements

• Bachelors degree in a related field from an accredited college or university. Education is verified
• Two (2) years of related experience in a role that required extensive project and change management skills in a large and distributed organization (5000+ employees)
• Direct experience testing, developing, implementing, and measuring the impact of technology or business processes
• Demonstrated strong verbal and written communication skills, with the ability to interact and tailor messages effectively with people at all levels of the organization
• Deep analytical knowledge in interpreting multifaceted problems and complex data to meet business goals and objectives
• Strong critical thinking and problem-solving skills while working within a collaborative matrix organization
• Proficiency in project management, change management, data analytics
• Excellent presentation and communication skills to a broad audience across multiple departments and stakeholders with a technical writing emphasis
• Ability to develop a business case and models
• Highly organized and detail orientated
• Proven ability to take initiative and be both innovative and flexible
• Experience leading teams and works well in a team environment
• Strong technical and problem-solving skills
• Ability to plan and meet schedules for both individual and collaborative projects
• Ability to create concise, informative reports on projects and initiatives
• Ability to clearly document and catalog information and progress on assigned projects
• Proficiency with Office 365 applications, live event tools, CRM software, data visualization applications
• Design-thinking and documented use of technology-based educational delivery systems
• Ability to understand current/changing business processes, participation in defining application and platform functionality
• Ability to build consensus and motivate others

Responsibilities

• Plan and manage medium-scale university-level projects impacting segments of faculty, students and operations across departments.
• Determine organizational readiness and develop project schedules by analyzing organizational assets, enterprise environmental factors, task dependencies, resource requirements, work breakdown, and departmental strategy and priorities.
• Leverage system-thinking approach when presenting to college leadership and primary stakeholders to influence decision making, gain buy-in and support for systemic change that improve faculty engagement and student outcomes.
• Responsible for planning, organizing, monitoring, and documenting all phases of projects.
• Analyze current state business processes and identify improvement opportunities in policies, business processes, services, and service level agreements.
• Collaborate with cross-functional leadership to develop key features of faculty engagement and student-centric models, including modular support/employment models and continuous improvement processes.
• Develop and deliver project and solutions updates, communications, and reports used to drive priorities and allocation of resources across WGU departments.
• Develop and maintain professional working relations and communication with stakeholders, project team members, departments, and outside contacts.
• Ensure projects meet organizational standards and are managed in accordance with applicable policies, processes, and procedures.
• Documents project deliverables, outputs, and notes that capture why key project decisions were made.
• Assess project impact faculty and student experience and outcomes.
• Deliver financial and quality commitments according to the strategic plan.
• Performs other related duties as assigned.

Preferred Qualifications

• Masters degree from an accredited college or university
• Five (5) years of experience as the assigned project manager of executive-sponsored projects, with sole responsibility for project initiation, planning, execution, monitoring, and closure
• Three (3) three years of experience in higher education and competency-based education
• Demonstrated experience managing teams and initiatives to impact student outcomes through specific interventions
• Experience in supervising and leading people
• Demonstrated professional experience in communication to a broad audience base, with a technical writing emphasis
• Demonstrated professional experience managing complex projects and working cross-functionally
• Proficient in project management software tools and collaboration software