Experience of Care Specialist II – Patient and Provider Advocacy

Experience of Care Specialist II – Patient and Provider Advocacy

Requirements

• Bachelor’s degree in Business Administration, Nursing, Social Work, or other health care related field (equivalent experience will be accepted in lieu of the required degree or diploma)
• 2 years recent relevant experience
• Oral and written communication skills
• Analytical skills, including medical record review/analysis
• Case management skills
• Interpersonal, conflict resolution and problem-solving skills
• Computer skills including word processing, email, calendar and database
• Sensitivity to issues of diversity and demonstrates cultural competence
• Ability to work collaboratively with managers, faculty and staff
• Ability to work independently and be resourceful

Responsibilities

• Supports the patient and family experience through the investigation of patient/family complaints, concerns, and other feedback
• Handles complaints and grievances related to care provided by physicians and other health care professionals
• Collaborates closely with managers, physicians, and staff throughout the organization
• Collaborates with legal and risk management services for complex medical legal issues
• Assists staff members in diffusing difficult or volatile patient situations

Preferred Qualifications

No preferred qualifications provided.