Experience Design Researcher

Experience Design Researcher

Requirements

• Bachelor’s degree in Psychology, Anthropology, Industrial Design or related field
• Graduate degree(s) in Human Factors, Anthropology, Human-Computer Interaction Psychology, or any related field
• Minimum of 5 years of experience as a UX or human-centered design researcher
• Strong interview moderation skills
• Solid understanding of human-centered design principles and process
• Demonstrate a collaborative and curious spirit for discovering customer needs, while balancing a passion for problem solving.

Responsibilities

• Conduct product and market research through methods such as surveys, focus groups, IDIs, usability testing, concept testing, and other user research methodologies in order to glean customer insights.
• Analyze research data, identify patterns, and generate actionable insights that drive informed design decisions.
• Communicate research findings to stakeholders in a clear and compelling manner through reports, presentations, and interactive workshops.
• Participate within cross-functional product teams to form hypotheses and identify knowledge gaps. Create comprehensive research strategies that support the gathering of learnings that influence the development of products, services, journeys, and experiences.
• Ideate with design teams to deliver effective and elegant solutions across the USLI customer lifecycle.
• Apply statistical analysis skills (ex. descriptive statistics, regression testing, conjoint analysis, etc.) to analyze survey cross-sectional and longitudinal data.
• Partner with the VOC Data and Analytics Team to identify trends across channels and sources to generate insights that can inform strategic decisions.
• Utilize qualitative and quantitative research skills.
• Communicate and present information effectively through both verbal and visual means.
• Create and execute research plans while following established processes and procedures.
• Regularly generate actionable insights via the synthesizing, translating, and analyzing of multiple data sources (quantitative and/or qualitative).
• Actively seek ways for continuous improvement in individual and team performance.
• Facilitate generative ideation workshops.

Preferred Qualifications

• Knowledge of the Product Development Lifecycle
• Experience in conducting mixed-methods research studies
• Experience working in a shared-service team within an enterprise setting
• Experience operating within a fast-paced agile environment
• Experience working within the financial, healthcare, or insurance industries
• Experience conducting Customer Experience (CX) research