Exhibitor Services Specialist

Exhibitor Services Specialist

Requirements

• One to three years customer service experience preferred.
• Familiar with basic accounting and Excel.
• Excellent general office skills.
• Computer literate at an intermediate level.
• Ability to understand and follow through with oral and written instructions.
• Ability to undertake and complete multiple tasks.
• Demonstrated problem-solving and communication skills.
• Excellent organizational, planning, and interpersonal skills.

Responsibilities

• Receive, sort, and route incoming utility requests including Electric, Internet, Phone, Plumbing, Rigging and Cleaning.
• Receive and respond to customer inquiries and issues.
• Collect fees and payment of services. Issue receipts for deposit. Assure accuracy of all computations, reports & postings concerning charges discounts, materials and labor.
• Coordinate advance orders and on-site changes from customers to Engineering. Assuring that service set-ups by tradesmen are in accordance with customer order requirements.
• Staff Exhibitors Services Desk during events.
• Resolve normal field problems.
• Collect past due or unpaid fees from on-site customers.
• Finalize customer utility requirements as assigned and prepare event summary reports.
• Assist in analyzing collected data and prepare recommendations for charge rates, policies, procedures, services and communication materials for Exhibitor Services.
• Operate in the Guest Services zones, meeting and greeting guests, offering answers to their queries.
• Operate in the Service Centers, guiding visitors to their desired destination within and outside of the facility. Completing a range of tasks including retail transactions, scooter rentals, copying and printing services.
• Assist with coverage for the Administrative Front Desk as needed.
• All other duties and responsibilities as assigned.

Preferred Qualifications

• One to three years customer service experience preferred.