Exhibitor Services Coordinator
| Company | ASM Global |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma, College degree a plus.
- Excellent communication, interpersonal skills, organizational ability and the ability to multitask
- Strong orientation towards customer service for the meeting, convention and entertainment industry
- Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
- Must have professional attitude and appearance
- Working knowledge of event booking and scheduling software
- Proficient in Microsoft Word, Excel, and PowerPoint
Responsibilities
- Submit quotes to clients created by the delivery teams for related services for exhibitors of assigned events as requested.
- Provides support to all clients ordering services via phone and/or email assisting with the ordering process or addressing questions/concerns. Responding within 24 – 48 hours.
- Processes advanced and/or on-site exhibitor orders for all services supplied by the department.
- Set up and maintains assigned event files.
- Marks up master floor plan noting individual booth service requirements.
- Compares master floor plan with individual exhibitor floor plan for accuracy in booth size and booth orientation.
- Prepare work orders, as necessary, and distributes to technical personnel at least 10 days prior to event move-in.
- Acts as a liaison between exhibitors, EAC’s, Show Contractor and technical personnel.
- Proactively contacts clients for pre-event information relating to service orders, labor orders floor plans and/or payment.
- Maintains the Service Desk during event move-in and show hours handling exhibitor and/or EAC’s inquiries and service needs with appropriate follow through.
- Review completed work orders and enter additional charges against orders as necessary.
- Work with Finance and Department manager to resolve any billing discrepancies and disputes with assigned events.
- Upload exhibitor order forms for assigned events, ensuring forms have current pricing and Advanced Rate Deadline.
- Other responsibilities as assigned by Director of Production Services.
Preferred Qualifications
-
No preferred qualifications provided.