Executive Team Leader Food & Beverage Sales – Assistant Manager Grocery

Executive Team Leader Food & Beverage Sales – Assistant Manager Grocery

Requirements

• Knowledge of guest service fundamentals and experience building and managing a guest first culture on your team
• Knowledge of Food & Beverage business fundamentals: department sales trends, freshness and quality, inventory management, guest shopping patterns and pricing and promotions strategies
• Experience in setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals
• Knowledge of the competition; leveraging insights to drive business objectives
• Experience managing a team of hourly team members and leaders; creating business specific strategies and goals
• Skills in recruiting, selecting and talent management of hourly team members and leaders

Responsibilities

• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability
• Model guest service standards and lead your team to deliver a fresh, full and food safe area during all operating hours
• Drive a culture centered in food safety; train, validate and coach team to deliver proper execution on all food safety standards and cleaning routines
• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
• Lead an efficient operation to fund the sales culture
• Develop a strategy and utilize your workload planning tools to manage all scheduled workload ensuring you are guest ready at all times
• Own the scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic
• Manage Food & Beverage backroom and sales floor areas; walk Food & Beverage Standards to assess priorities and review reporting to identify business gaps for follow-up
• Oversee Food & Beverage Team Leader’s workload planning, including transitions, revisions, sales plans, sampling and promotions
• Proactively build relationships with direct to store vendors and oversee Team Leader’s management of direct to store vendor performance
• Validate, audit and maintain food in-stocks and follow-up on Team Leader’s execution of business plan and assignment sheet process
• Know and assess the competition and leverage guest insights and feedback to drive the business and be the destination of choice for our guests
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
• Manage your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards (where applicable)
• Foster a productive relationship with your Starbucks DM and follow up on key takeaways from their time in your store
• Plan, lead and follow-up on organizational and operational change
• Anticipate and identify changes in unique store trends
• Actively develop, coach and train your team; Anticipate staffing needs, talent plan and recruit – both long and short term
• Develop and coach your team to elevate their skills and expertise
• Establish a culture of accountability through clear expectations and performance management
• Become a subject matter expert in federal, state and local adult beverage laws as they apply to your business and protect your store’s liquor license (if applicable)
• Provide service and a shopping experience that meets the needs of the guest
• Always demonstrate a culture of ethical conduct, safety and compliance; Lead team to work in the same way and hold others accountable to this commitment
• As a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• All other duties based on business needs

Preferred Qualifications

• 4 year degree or equivalent experience
• Strong interest and knowledge of the food and beverage business
• Strong interpersonal and communication skills
• Strong business acumen
• Comfortable dealing with ambiguity
• Manage conflict, lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently