Executive Support Technician

Executive Support Technician

Requirements

• 5 years of experience in computer networking, which can be a combination of work history and education
• Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2
• Possess an active DoD Secret security clearance
• Ability to work independently and in a collaborative environment
• Familiarity with ServiceNow and/or Remedy
• Familiarity with iPhone provisioning
• Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)
• Experience working with Senior Leaders

Responsibilities

• Perform onsite analysis, diagnosis, and resolution of complex technical issues, recommending and implementing effective corrective solutions.
• Collaborate with LAN technicians and network administrators to maintain the stability and performance of the desktop computing environment.
• Support computer data communications systems, with a solid understanding of networking principles and routing concepts.
• Plan and implement system upgrades, evaluate hardware and software solutions, and ensure optimal network functionality.
• Work closely with Tier III engineers on incident response, configuration management, and ongoing network maintenance.
• Install, configure, and maintain LAN/WAN devices to support client infrastructure needs.
• Troubleshoot and resolve technical incidents, demonstrating strong diagnostic and problem-solving skills.
• Ensure timely completion of tasks in accordance with Service Level Objectives/Agreements (SLOs/SLAs).
• Create and execute standard network change requests as part of scheduled maintenance or project work.
• Provide hands-on support to Tier III network engineers during incident resolution and project implementation.
• Manage inventory and coordinate network operations, including maintenance, repairs, and hardware/software upgrades.
• Demonstrate working knowledge of Layer 2 switching concepts, including VLAN configuration and port security.
• Support end-user workstation software, resolving issues as needed to maintain productivity.
• Handle incoming service requests via phone, email, instant message, and voicemail, ensuring timely and accurate response.
• Document all desktop equipment issues, including failures, repairs, installations, and removals, with a high degree of accuracy.
• Maintain detailed records of incident ticket updates and resolutions in the designated tracking system.
• Interface with third-party vendors and support providers when necessary to resolve equipment-related issues.
• Troubleshoot and resolve issues related to Common Access Cards (CACs), CAC readers, and PKI certificates.
• Address problems involving VPN connectivity, Microsoft Outlook, and general network access.
• Use Active Directory to manage and support user accounts, including permissions and group memberships.

Preferred Qualifications

• Strong communication skills (both verbal and written).
• Comfortable discussing technical information with users and other support personnel.
• Strong problem solving and decision-making skills.
• Ability to work autonomously as well as an integral member of a team.
• Pentagon experience to include working with DISA JSP and Whitelisting.