Executive Support Engineer – C-Suite/Exec Leadership

Executive Support Engineer – C-Suite/Exec Leadership

Requirements

• Bachelor’s degree in computer science, Information Systems, or equivalent education and work experience
• At least 5 years’ experience in Tech supporting Executives/C Suite
• At least 5 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments

Responsibilities

• Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations.
• Set up and maintain laptops, mobile devices, and other peripherals for executives.
• Support IT special projects, office moves, data recovery, hardware, software testing.
• Provide off-hours on-call (rotation) and travel as-needed to support executives.
• Work closely with the Tech team to ensure seamless support and integration of executive technology needs.
• Communicate technical information clearly and effectively to non-technical stakeholders.
• Maintain a high level of professionalism and confidentiality.
• Develop a strategic support plan and technology roadmap for our leadership team’s technology needs, including travel and other off-site engagements.
• Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally.
• Coordination and setup of all Audio-Visual (video conferencing, virtual meetings) requirements for all on-site and remote Senior Executive meetings.
• Monitor and maintain executive software licenses and subscriptions.
• Anticipate and address potential technical issues before they impact executives.
• Conduct regular maintenance and updates on executive devices and office equipment.
• Provide training and support on new technologies and tools as needed.
• Maintain detailed records of support requests and resolutions.
• Generate regular reports on support activities and identify trends or areas for improvement.
• Document and update standard operating procedures related to executive support.

Preferred Qualifications

• Excellent verbal and written communication skills
• Strong demonstrative problem-solving skills
• Understanding of computing devices, operating systems, software installation and administration
• Professional experience with VOIP, mobile technologies, and network environment
• CompTIA Certifications: IT Fundamentals+, A+, Network+, Cloud+, Security+
• Microsoft Certifications: Azure Fundamentals, MTA’s (Microsoft Technology Associate), Windows Operating Fundamentals, Networking Fundamentals, Security Fundamentals, and Programming Fundamentals
• Apple Certifications: Apple Certified Support Professional, and Apple Certified IT Professional
• Familiarity with cybersecurity best practices and data protection regulations.