Executive Director – Account Lead

Executive Director – Account Lead

Requirements

• Minimum of 15 years in Corporate Real Estate or Workplace/Facility Management Leadership Roles
• Demonstrated expertise leading or running employee experience, hospitality programs
• Evident passion for real estate and desire to build a career within Corporate Real Estate
• Industry knowledge of latest best practices within integrated facilities management
• The ability to work effectively with both peers and senior executives in a highly entrepreneurial, team-oriented environment
• Effective written and oral communication skills

Responsibilities

• Partner with a top, global Work Dynamics Client to create a comprehensive Employee Experience program to drive an amazing experience for client employees across the global portfolio
• Inspire a team of 100+ JLL employees to work innovatively and collaboratively to bring the best of JLL to this client
• Deliver against all KPI targets for Americas Facilities Management including meeting or exceeding all contractual commitments and exceeding target NPS scores for the Property Management Program
• Ensure a Goal Zero operating environment
• Create a recommended site investment strategy for equipment End of Life; manage and maintain this data to provide revised recommendations to client
• Develop and deliver a global workplace experience program to support client’s changing workplace needs
• Manage and ensure the successful delivery of JLL’s IFM services in North and South America which spans 40 sites, 100 buildings and 11+M SF
• Ensure close alignment with client’s Americas Leadership team to ensure JLL is meeting all budget commitments and priority targets
• Coordinate cross-regional IFM programs such as Property Management, HSSE, etc.
• Ensure the successful delivery of all FM Scope in the MSA including meeting or succeeded against CPI and KPI targets
• Partner closely with Global and Regional JLL account leadership to ensure coordinated delivery across the AMS region and on global initiatives
• Manage Americas Performance and QBR process
• Bring the best of JLL to the client: bringing forth and implementing new ideas, innovations and thought leadership

Preferred Qualifications

• Corporate Real Estate experience in LATAM is preferable
• Technology sector experience is preferable