Executive Account Director

Serve as primary relationship owner / Client POC for existing assigned accounts
Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team
Own value realization & adoption
Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)
Act as a thought partner and strategic advisor to LiveRamp’s largest brands
Lead renewals & risk mitigation
Own renewal strategy and execution
Proactively identify risk at least 6 months in advance
Drive overall revenue growth
Identify upsell and expansion opportunities in partnership with Commercial Leads
Spearhead data monetization strategy to drive variable revenue growth

Ability to steer a group of internal stakeholders towards a common objective
Motivating and project managing internal stakeholders
Ability to plan ahead for what you need to do
Ability to anticipate multiple outcomes and plan for each scenario (Chess)
Ability to source/obtain information that you don’t inherently possess
Ability to navigate disparate internal and external resources
Not easily swayed from getting information necessary
Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)
Ability to craft & present summary of value delivered from customer’s perspective
Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria
Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets
Ability to digest how product/process change might impact customer’s business
Ability to communicate why change is disruptive and empathize with customer
Ability to provide recommended adjustments to change based on customer & potential other customers