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Exec Cust Relations Case Mgr 1
| Company | Lowe’s |
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| Location | Granite Falls, NC, USA |
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| Salary | $19.15 – $31.98 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High School or GED
- 1-2 Years of Contact Center Experience
Responsibilities
- Represents Lowe’s Executive Office in all communications with customers by conducting business professionally at all times, both verbally and in writing, throughout the lifecycle of escalated customer issues.
- Handles issues with the upmost sensitivity and urgency, identifying when additional assistance may be required.
- Provides a differentiating customer experience by identifying and responding appropriately to customer needs.
- Documents interactions according to standards to ensure complete and accurate records are maintained and communicated to the customer, including next steps.
- Performs initial review and case setup for more complex issues that will be managed by other team members.
- Salvages sensitive customer relationships by coordinating action across multiple internal and external parties, often using non-standard processes.
- Delivers effective, customer-centric support across multiple channels of communication including phone, email, traditional letters, and social media.
- Utilizes established tools, systems, and processes to determine the best course of action and/or optimal solutions for customers which may require using judgment when a customer request does not fall into the typical protocol.
- Serves as a knowledgeable resource to escalated customers through consistent, accurate, and efficient delivery of information regarding their issue/concern.
Preferred Qualifications
No preferred qualifications provided.
