Events Programming Lead

Events Programming Lead

Requirements

• High School Diploma or equivalent
• 1-3 years experience
• At least 2 years of customer service experience preferred
• Previous experience in event planning experience, a mix of profit & non-profit experience is ideal

Responsibilities

• Assist in planning all DSG-led events, in collaboration with Community Leadership team, including cost planning, ROI analysis, staffing coverage, internal and external communication, event day-of execution (setup to tear down) and ensuring all appropriate event waiver needs are in 100% compliance.
• Become an expert on all event space capabilities; provide information on event space configurations and capacities and recommend the most effective set up for the event type based on event space availability.
• Work with Community & Events Manager to ensure events are within budget. Work together to identify opportunities for efficiencies and cost savings on all events.
• Create event documentation to include: Run of Show, Event Recaps, Emergency Information card and Rental Agreements.
• Oversee the event experience and guide our athletes to have fun and participate safely.
• Leads and monitors reservations scheduling tool.
• Manage the needs of Field events, assisting with hiring referees, equipment maintenance, field/ice rink maintenance, (*if applicable)*.
• Coordinate event entertainment, including music selection, guest speakers, etc.
• Maintain cleanliness/maintenance & equipment needs for store events.
• Build relationships with local schools, community organizations, sports leagues, home school organizations, and vendors for event partnership.
• Work with the Community Team to bring clinics, camps, and afterschool programming to the store.
• Create sales opportunities for future events during client liaisons and events.
• Attend, monitor, and gather feedback from events to ensure athlete satisfaction.
• Provide a high-touch, innovative experience for all seasonal programming.
• Maintain all Field equipment and other programmable spaces for proper use and cleanliness. Must safely and effectively remove snow from ice surface and surrounding areas to maintain a safe and clean environment for our athletes *(if applicable).*
• Work with store management to offer sales and operations support when needed.
• Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities.
• Understand and follow all ice rink policies and procedures in the training by Magic Ice *(if applicable).*
• Ensure proper operation of all ice venue special events, open skating and holiday promotions *(if applicable).*
• Sharpen rental and athlete skates as needed *(if applicable).*
• Perform other tasks as assigned.
• Ensure all events are staffed and well communicated to teammates while level setting expectations of Athlete engagement and activation execution*.
• Assist with training teammates on Company procedures and programs; this includes new teammate training and cross-training current teammates.
• Train and mentor new hires by sharing experience, knowledge, and best practices. Share timely feedback on projects, tasks, and deliverables *(on the job training)*
• Provide outstanding teammate training and coaching to deliver on the store vision and experience.

Preferred Qualifications

• At least 2 years of customer service experience preferred
• Previous experience in event planning experience, a mix of profit & non-profit experience is ideal