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/Escrow Branch Manager
| Company | First American |
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| Location | Jacksonville, FL, USA |
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| Salary | $75375 – $100475 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Strong process skills required; detail oriented
- Strong computer skills and knowledge of company operating systems/applications
- Strong problem-solving skills
- Ability to lead/sought out for advice; supervisory and administrative skills
- Able to manage competing priorities
- Strong written and verbal communication skills
- Familiar with competitor, financial and industry dynamics
- Specialized knowledge in one or more escrow product areas
- Basic accounting/finance skills to be able to understand and interpret financial statements
- Customer Service orientation – responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Teamwork – balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives
Responsibilities
- Directing or managing the day-to-day operations of an assigned branch or branches where escrow transactions are done
- Acts as a neutral third-party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions
- Ensures employee conformance to established practices and proper training of staff
- Prepares related reports and audits current procedures to monitor efficiency of operations
- Manage and implement processes and policies
- Employees supervised are typically escrow positions but can have other support roles reporting in
- May service a market
- Seen as ‘in charge’ of the branch and is the go-to person for office management and a variety of issues
- Aligns branch goals with business unit goals
- Monitors branch metrics, reporting information to manager and provides recommendations for process / policy change based on branch results
- Maintains existing client base and resolves escalated issues
- Answers questions and provides guidance regarding products, services, policies or specific transactions
- Implements processes and supervises the day to day activities of employees responsible for daily operational tasks
Preferred Qualifications
- 3-5 years demonstrated experience in a leadership or management role
- Closing experience required
