Escape Room Operator

Outgoing nature and passion for interacting with others
Friendly, energetic, and enthusiastic personality
Ability to memorize game rules and show flow and convey to guests
Comfortable with dark rooms and in theatrical environments
Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
Comfortable with technology and basic troubleshooting
Strong communication and customer service skills
Ability to problem-solve and think quickly on your feet
Reliable transportation and ability to arrive on time for scheduled shifts
Flexible schedule (evenings, weekends, and holidays may be required)
Must have knowledge in Google platform
Ability to stand for extended periods of time
Moderate level of physical ability is required
Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status

Greet and interact with guests, answer questions about the escape room themes, rules, and safety procedures, and ensure everyone is having a positive experience
Supervise and guide participants as they navigate the escape room, ensuring they understand the rules and are progressing through the challenges
Offer subtle hints and clues when necessary to help teams advance in the game, while maintaining the integrity of the experience
Set up rooms before each session, ensuring all props, puzzles, and technology are in working order. Perform regular maintenance and troubleshooting of rooms and equipment
Reset props and consumables for each session and alert management when replacements or replenishments are needed
Work with other operators and staff to ensure smooth operations and a consistent, high-quality customer experience