Erchealth Client Program Manager
| Company | Oswald |
|---|---|
| Location | Seven Hills, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Life, Health & Accident License required
- 5–10 years of experience in insurance, healthcare, or employee benefits industry
- Demonstrated success leading program or service offerings
- Experience working with brokers, clients, and vendor partners
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
- Strong communication, relationship-building, and negotiation skills
- Project management experience with ability to prioritize and execute under deadlines
- Experience building presentations and developing professional client-facing materials
- Strong attention to detail and high degree of initiative
Responsibilities
- Serve as the SME for all ERChealth program elements, supporting clients, brokers, and internal teams.
- Lead all aspects of communications and brand representation for ERChealth, ensuring messaging consistency and high-quality content across platforms.
- Manage vendor partner relationships (e.g., Anthem, Marathon Health), acting as liaison and addressing issues as they arise.
- Create and maintain the annual communication calendar; generate content for webinars, presentations, and campaigns.
- Host monthly onboarding webinars for both clients and members; participate in meetings and events as the ERChealth representative.
- Partner with the program’s ERChealth Practice Leader to develop and refine data sets that support the client experience and program reporting.
- Build client-facing materials such as renewal summaries, engagement reports, value analysis, and presentation decks in collaboration with the internal team.
- Support prospecting and business development initiatives by providing SME-level guidance and presenting to prospective clients and brokers.
- Assist with developing innovative ideas to advance program offerings and enhance client value.
- Respond to client, broker, and member inquiries when escalated support is needed.
- Collaborate with internal stakeholders including design and marketing partners to create branded materials.
- Track and evaluate vendor advancements and bring forward recommendations for improvement or innovation.
Preferred Qualifications
-
No preferred qualifications provided.