Equipment Service Technician
| Company | Henry Schein |
|---|---|
| Location | Tampa, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Must have 3 or more Level 1 Certifications which were determined by the ROM/ZOM based on business need
- Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
- Proven ability to present preventative maintenance to customers
- Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
- Ability to act as liaison between Henry Schein, customers, contractors and EPM
- Must demonstrate lead technician capabilities
- Typically, 7 or more years of dental industry experience with demonstrated proficiency
- Strong mechanical background
- Service and install experience
- Must have achieved and demonstrated expertise in an equivalent area to a CIT certification
Responsibilities
- Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues
- May also provide installation services to customers on an as needed basis
- Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services
- Provides leadership to team members and manages all on site installation, repair maintenance and test tasks
- Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions
- Comprehends customer requirements and make appropriate recommendations to optimize the customer experience
- May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided
- Maintains and manages proper levels of inventory in van
- Produces timely and detailed service reports
- Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training
- Complies with all OSHA regulations as outlined in the OSHA manual and training
- Maintains and utilizes personal protective equipment when needed
- Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments
- Completes all work orders in a timely manner
- Submits all job-related paperwork within the required timeframes
- Complies with all terms of the Fleet Management Policy including maintenance and accident management policies
- Participates in special projects and performs other duties as required
Preferred Qualifications
- Typically, High School education, vocational training and/or on-the-job training
- Associates degree or Technical School Certification is preferred