EPIC Scheduling Specialist

EPIC Scheduling Specialist

Requirements

• Excellent customer service and communication skills
• Ability to remain focused and calm in stressful situations
• Excellent interpersonal and verbal skills
• Superior oral and written communication skills
• Ability to develop and maintain effective, professional relationships with internal and external stakeholders
• Ability to work effectively as part of a team
• Proficient in Microsoft Office Suite or similar software
• Familiarity with Microsoft Excel
• High degree of comfort with electronic health record
• Familiarity with creating and customizing scheduling templates, and other relevant tasks within the EPIC system
• Keen attention to detail
• Excellent organizational skills
• Outstanding time management skills, including the ability to work under deadlines
• Ability to produce high quality work in a fast-paced environment with changing and/or competing priorities
• Ability to exercise sound judgment and independent decision-making skills
• Ability to produce reliable, high-quality work with minimal direct supervision
• Ability to exercise discretion in the handling of confidential information
• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require
• Ability to work independently as well as collaboratively with a diverse team from all organizational levels and build consensus through negotiation and diplomacy

Responsibilities

• Participate in the development and implementation of the design of daily schedule and provider templates that enhance patient access and scheduling workflows
• Provides continued maintenance to ensure that provider templates align PPGNY guidelines, regulatory requirements, and best practices
• Understands and applies knowledge of clinical operations in order to work collaboratively with Operations and Clinical Leadership and facilitate communication and coordination between departments to optimize scheduling efficiency
• Fulfills schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques
• Responsible for communicating schedule changes to providers and appropriate staff
• Ensure that vacation schedules align with organizational and site-specific objectives and agency policy
• Partner with Health Center Management to develop and implement strategies that achieve organizational objectives and productivity standards
• Notify center managers, directors, and relevant personnel of any staffing changes promptly
• Ensure seamless communication regarding changes to maintain operational continuity
• Proactively identify and address scheduling issues
• Maintain accurate and up-to-date documentation of scheduling processes and procedures
• Track and monitor appointment availability within the electronic health record
• Maintain/update scheduling SOP and other job tool
• Meets Clinical Services Standards of Behavior
• Completes all responsibilities according to established protocols, polices and standards
• Practices in the areas of ADA and regulatory compliance programs such as HIPAA
• Performs other educational and experiences related duties as required

Preferred Qualifications

• Associates degree preferred
• Minimum of two years of professional varied work experience, preferably in a community or health care setting