Entry Level Customer Service Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Birmingham, AL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad |
Requirements
- Strong communication and interpersonal skills
- Ability to handle customer inquiries with patience and professionalism
- Excellent problem-solving abilities
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- A positive and proactive attitude
- High school diploma or equivalent required
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Assist customers with product information, order status, and troubleshooting
- Process orders and handle returns or exchanges as needed
- Maintain accurate customer records and update account information
- Provide feedback and insights to improve customer service processes
- Collaborate with other departments to resolve complex issues
- Ensure customer satisfaction by delivering excellent service at all times
- Follow up with customers to ensure their needs have been met
Preferred Qualifications
- Additional qualifications in customer service preferred