Enterprise Transformation Delivery Manager
| Company | M&T Bank |
|---|---|
| Location | Bridgeport, CT, USA, Buffalo, NY, USA, New York, NY, USA, Wilmington, DE, USA, Baltimore, MD, USA |
| Salary | $85104.04 – $141840.07 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree , or equivalent work experience
- Minimum of 5 years’ relevant work experience
- In-depth experience in Transformation Delivery including Program/Project Management, Scope Definition, Process Optimization, Workshop Facilitation, Organizational Change Management, and Performance Measurement.
Responsibilities
- Independently lead multi-disciplinary teams through large-scale transformational change initiatives, or strategically important short-term engagements, that deliver business outcomes
- Demonstrate in-depth experience in Transformation Delivery including Program/Project Management, Scope Definition, Process Optimization, Workshop Facilitation, Organizational Change Management, and Performance Measurement.
- Facilitates cross-functional collaboration, ensuring all teams and stakeholders involved are aligned and working towards the same objectives
- Translates initiative objectives into actionable plans by assessing business needs and adjusting delivery methods to remain responsive to organizational changes and emerging priorities
- Provide transparency to senior leadership of progress of initiatives, and independent assessment of program health / status within Enterprise portfolio reporting.
- Ensure initiative adheres to enterprise-level governance standards throughout lifecycle of initiative
- Develop and tailor communications content and artifacts used across various levels in the organization on complex business initiatives with high attention to detail and quality.
- Provide execution certainty by setting pace and driving accountability working alongside senior leaders and sponsors to drive decisions
- Build relationships and participate in engagement management with key stakeholders and encourage collaboration to support an environment of information sharing to effectively deliver outcomes
- Ensure follow up on all critical items and drive accountability through documentation.
- Learn and support understanding of the organization by building credibility with teams, leveraging business acumen and curiosity.
- Proactively leverage multiple Transformation Delivery Tools to ensure all action items, risks, decisions, and issues are identified, captured and escalated.
- Develop and rely upon relationships to support understanding of the organization to stay connected to changes going on in the Bank.
- Leverage deep institutional and banking knowledge of people, business processes/workflows, products, and technologies and leverages them to shape strategy and deliver desired outcomes.
- Participate in working groups to develop strategic recommendations and encourage innovation.
- Champion new transformation delivery tools and techniques and use them to support innovation, development and facilitate discussion.
- Encourage a culture of how to challenge status quo by consistently pushing for innovation and improvement and recommends solutions for adoption across the organization.
- Apply resourcing approaches and support prioritization efforts to ensure the best resources are allocated effectively.
- Support business in defining outcomes and key measures of success for transformation initiatives.
- Mentor and coach other Enterprise Transformation Delivery team members and others within their team to take ownership of their development.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Preferred Qualifications
- Minimum of 5 years’ project, program or portfolio management experience, specifically with large-scale transformation projects
- Prior experience leading organizational change
- Relevant financial services industry experience
- Bachelor’s degree from an accredited college/university; MBA or MS preferred. PMP, Agile, SAFe, Certified BA and/or ScrumMaster Certification
- Prior management consulting or comparable client service experience
- Strong verbal and written communication skills
- Detail-oriented
- Proven intellectual curiosity
- Proven leadership skills
- Evidenced cognitive bandwidth and sound judgement