Enterprise Technical Success Manager – API
| Company | Anthropic |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $250000 – $270000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in technical customer-facing roles (Customer Success, Technical Account Management, Solutions Consultant, or similar)
- Technical acumen with understanding of APIs, integration concepts, and software development principles
- Experience explaining and demonstrating technical products to various audiences
- Understanding of LLMs and AI technologies, with ability to guide customers on optimization best practices
- Track record of driving technical adoption and consumption in enterprise environments
- Excellent ability to translate technical concepts for various audiences, from developers to executives
- Strong project management skills and ability to manage multiple customer relationships
Responsibilities
- Build trusting, strategic relationships with key customer decision makers
- Partner with customers to understand their business objectives and technical requirements and guide them toward optimal utilization of Anthropic’s API solutions
- Drive consumption by developing and executing account plans that ground in each customer’s business objectives, expand upon use cases that drive toward those objectives, and identify new opportunities for growth
- Help customers optimize their applications through deeply understanding Anthropic’s API capabilities, methodology, and prompting techniques
- Monitor API usage patterns to mitigate risks, provide recommendations for optimization, and push toward expansion opportunities
- Lead regular customer stakeholder meetings and quarterly business reviews, focusing on usage patterns, success stories, and growth opportunities
- Create demonstrations to showcase potential new use cases and capabilities that build upon existing integrations
- Work cross-functionally with Enterprise Account Executives to identify and pursue expansion opportunities within existing accounts
- Act as the voice of the customer to Product and Engineering teams, providing detailed feedback on customer needs and feature requirements
Preferred Qualifications
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No preferred qualifications provided.