Enterprise Support Engineer – Data Centers
| Company | Meta |
|---|---|
| Location | Temple, TX, USA, Mesa, AZ, USA, Albuquerque, NM, USA, Kansas City, MO, USA, Lehi, UT, USA, Meridian, ID, USA |
| Salary | $121000 – $173000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of experience in technical support roles, driving operational objectives, and continuous improvement in an enterprise environment or data center
- 2+ years of experience in supporting one or more IT infrastructure areas such as networking, Active Directory, client platform management, storage networks
- Experience providing advanced technical support and troubleshooting for end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals across Windows, Mac OS, Apple iOS, and Android mobile operating systems
- Experience building and maintaining relationships with technical and non-technical stakeholders across multiple geographical locations, leveraging effective communication that fosters global collaboration
- Experience collecting, analyzing, and interpreting service metrics to inform business decisions and drive process improvements
Responsibilities
- Responsible for solving issues, driving enhancements, and improving support for all IT related functions: operational support, application support, and service delivery
- Drive service and project initiatives in data centers, including planning, execution, and delivery of projects, while also providing regular updates to management and partners
- Establish cross-functional relationships with other Enterprise Engineering teams (Supply Chain, Event Operations, Corporate Networking, Infrastructure) and business stakeholders
- Drive continuous improvement of established Service Level Agreements (SLAs) and maintain the highest possible service quality for all IT operational activities, ensuring alignment with business objectives
- Analyze regional business trends and provide actionable, data-driven insights to IT service owners, enabling informed decision-making and driving continuous improvement that delivers measurable impact for the business
- Identify trending issues, gaps in process or standards, and shares with cross functional teams
- Effective management and prioritization of all IT escalations
Preferred Qualifications
- Bachelor’s degree in Management Information Systems, Computer Information Systems, or equivalent work experience
- Experience synthesizing business and technical needs across cross-functional stakeholders, driving solution delivery that meets stakeholder requirements