Enterprise Solutions Engineer

A minimum of 5+ years of experience in a technical customer-facing role, with at least 2 years working with a small portfolio of enterprise accounts
You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product
You have a high technical aptitude, with an ability to work directly with engineers as well as business stakeholders
Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
Willingness to travel up to 25% of the time for customer engagements

Partner closely with our Customer Success Manager team to drive account strategy, onboard and nurture Enterprise accounts and ensure they maximize the value of Persona
Be the trusted advisor for our most strategic customers; develop strong relationships with business and especially technical stakeholders which lead to the expansion of our partnership
Own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment, that apply to novel and existing use cases
Drive exceptional execution for our Solutions Engineering team
Create documentation for sharing learnings and scaling your solutions and best practices
Build strong relationships with our Product and Engineering teams
Be the voice of the customer, including providing detailed feedback and requirements to our Engineering, Product, and Design teams in order to help inform our product roadmap

Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby) is a plus
Bonus points for experience in the compliance, identity verification, and/or fraud space