Enterprise Service Desk Technician II
| Company | Agile Defense |
|---|---|
| Location | Aberdeen, MD, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Security+ CE
- 3 to 5 Years of Experience working in an Enterprise IT Environment
- Bachelor’s Degree in Computer Science, IT Management, or another related field
- Or a sufficient combination of Education, Certification or relevant experience.
Responsibilities
- Provide Service Desk support to the Army Research Laboratory on a variety of issues
- Identify, research, and resolve technical issues for end users
- Assist with the installation and removal of software from end-user computing systems
- Respond to telephone calls, emails, and personnel requests for IT support; document, track and monitor problems to ensure timely resolutions
- Support creating, tracking, closing, updating, and resolving help desk trouble tickets
- Perform domain account administration and management
- Manage software collections in Microsoft Endpoint Configuration Management and Tanium Management Systems
- Endpoint management and configuration (Imaging, VPN, software installation request fulfillment and incident resolution, printer management)
- Assist with the fulfillment of Hardware requests for End User Devices
- Assist with the tracking and inventory of assets
- All other duties as assigned by the Service Desk Site Lead in support of IT Support Operations.
Preferred Qualifications
- ServiceNow ITSM Platform