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Enterprise Service Delivery Manager
| Company | General Dynamics |
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| Location | Washington, DC, USA |
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| Salary | $148750 – $201250 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Expert or higher |
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Requirements
- 10 + years of related experience
- At least 5 years of proven experience managing large program teams in federal government agencies
- At least 5 years of experience interfacing and presenting to C-level executives
- Bachelor’s degree or May be substituted with six (6) additional years of related experience
- ITIL certification required
- PMP Certification required
- In depth knowledge of program governances and contract deliverable maintenance
- In depth knowledge of Human Capital management
- Knowledge of change control and change management process, project management, and Business Management Policy
- Experience conducting analysis and providing recommendations on new or existing business process capabilities
- Excellent communication and presentation skills at all organization levels
Responsibilities
- Provide direct management oversight of the Enterprise Service Service Delivery team
- Ability to directly interface with federal management counterparts to provide status updates, address issues and provide support for escalation if needed
- Assist with defining program governance requirements and subsequently review performance objectives to determine if they have been designed and established to comply with established standards
- Provide reports and metrics to GDIT and federal management for compliance and performance
- Manage and respond to data calls and other IT service requests
- Ability to analyze and assess problem situations to support the planning, design and implementation of suitable solutions
- Serve as a liaison between multiple internal and customer divisions
- Formulate standard operational procedures for inter-divisional communications, recommending improvements as necessary
- Conduct technical policy and contract reviews as requested and advise the Senior Management accordingly
- Provide recommendations to Senior Management
- Other duties as assigned
Preferred Qualifications
- Bachelor’s degree in computer science or related field preferred
- Excellent communication skills
- Strong analytical and problem solving skills to troubleshoot and resolve issues relevant to business operations
- Ability to balance and prioritize work
- Self-starter
