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Enterprise IT Maintenance Planner
| Company | CACI |
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| Location | Springfield, VA, USA |
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| Salary | $66100 – $135600 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- An Active TS/SCI Clearance with Polygraph
- 2 years of experience with enterprise scheduling, IT Change/Maintenance scheduling/planning
- Excellent written and verbal communications skills
- Excellent customer service skills
- Proficient writing skills
- Experience drafting presentations and executive level reports
- Must be able to review technical documentation and summaries information for executive level review
- Working knowledge of network operations and IT services
- Operational experience collaborating and directing resources supporting mission critical operations
Responsibilities
- Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
- Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations
- Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, and service capability
- Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services
- Supports the Government with Situational Awareness of upcoming maintenance requests and correlates on-going incidents to identify any possible impacts to Enterprise Operations Squadron managed and monitored systems
- Prepares daily maintenance status briefings, charts, and reports to for Government leadership
- Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
- Supports the Government by performing daily ad hoc tasking from the Customer
- Generates Situational Awareness notification via various messaging systems for distribution to customers
- Provides technical assistance, when requested, by the Customer in support of defined duties
- Provides coordination, data collection, and other support to the After Action Report process
- Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
- Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet Responsible for facilitating the process to collect and define client requirements
- Provides advice and recommendations on process best practices
- Performs analysis on business or systems processes to identify improvements
- Maintains deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum)
Preferred Qualifications
- Security+ or any DoD 8140 IAT certification
- Proficient in word processing, spreadsheets, and desktop applications
- Strong communication and interpersonal skills
- Strong logic and analytical skills
- Strong customer service skills and experience
- Excellent oral and written communication skills
- Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
- Excellent organizational skills
- Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems, ITIL Service Operations, ITIL Service Operations Analysis, CCNP, CCNA, AWS Associate or better, VMWare vSpere, or MCSA
