Enterprise Fraud Management Group Manager II
| Company | Truist |
|---|---|
| Location | Orlando, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree, or equivalent education and related experience
- 10 years of banking or fraud systems experience
- Excellent analytical and problem solving skills and ability to make sound and rational decisions with limited supervision
- Exceptional verbal and written communication skills, ability to communicate effectively with senior leaders
- Ability and willingness to work flexible hours, and travel on an as-needed basis
- Prior fraud experience in the financial service industry, preferably across multiple products and channels
- Minimum 5 years in a management role
- Proven leadership and team building skills
Responsibilities
- Provide leadership in managing the daily activities within the operational work unit to ensure appropriate staffing and production levels are maintained to meet established deadlines and service levels.
- Lead and mentor teammates to achieve their fullest potential and prepare those teammates for the next level of responsibility.
- Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines.
- Direct personnel in the adherence to standardized processes and procedures, which support both division and corporate goals and objectives
- Ensure compliance with policies and requirements for internal and external auditors for all assigned responsibilities
- Manage all process improvements and enhancements within area of responsibility, including evaluation of efficiency and effectiveness, cost-benefit analysis, process mapping, workflow analyses and process re-engineering.
- Prepare and communicate department level reporting regarding volumes, effectiveness and project updates, especially in support of merger/conversion activities.
- Plan and develop departmental budgets in accordance with established guidelines and administer compliance to meet budgetary goals.
- Serve as subject matter expert and provide guidance and oversight to peers within EFM as well as other business units
- Serve as back-up to Deputy Director.
Preferred Qualifications
- Master’s degree in related field
- Graduate of BB&T Banking School or other widely recognized banking school
- Extensive knowledge of bank operations and back-office procedures related to transactional operations
- Demonstrated leadership skills
- Demonstrated analytical, planning, problem solving and risk control skills