Enterprise Customer Success Manager
| Company | Handshake |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $140000 – $160000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 4+ years of experience in Customer Success managing complex Enterprise and/or Strategic accounts
- Excellent executive-level communication skills with customers and internal stakeholders
- Flexible and creative problem solver
- Data-informed approach to work; able to communicate outcomes in a compelling and tangible way to employers
- Good listener with excellent written and verbal communication skills
- Strong project management and time management skills
- Eager to roll up sleeves and make things happen with a bias for action
Responsibilities
- Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives and needs
- Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
- Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
- Leverage data to inform decision-making and refine early talent recruiting strategies
- Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.
Preferred Qualifications
- High level of comfort facilitating meetings and delivering product training(s) with external customers
- High degree of collaborative spirit
- High degree of technical aptitude
- Provides process improvement solutions to create team efficiencies