Enterprise Customer Success Manager

5-6 years prior account Customer Success/Account Management experience
L&D or Learning Technologies experience is a plus
Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
Understanding of learning within a business environment and how companies build learning programs
Strong communication skills and technical aptitude
Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
Enjoys working closely with customers to ensure complete satisfaction
A self-starter who takes the initiative to get things done
Bachelor’s degree preferred

Increase customer retention by conducting regular check-in calls for tactical items and performing strategic business reviews for alignment of objectives and outcomes
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
Manage all post-sales activity for top customers through strong relationship-building, product knowledge, planning, and execution
Ensure that a plan is in place with each customer for deployment, engagement programs, and future renewal conversations
Track accounts to identify churn risk and work actively to eliminate that risk
Work closely with Product and Engineering on the identification and tracking of product improvement requests and bugs
Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers