Enterprise Customer Success Manager

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
Strong analytical skills with a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.

Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing’s platform.
Develop and implement strategies aimed at maximizing NDR, including identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
Serve as the bridge between our customers and our product team, advocating for features, enhancements, and integrations that will drive customer satisfaction and retention.
Collaborate with customers to develop and execute success plans that align Sigma Computing’s capabilities with the customer’s business goals and objectives.
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
ETL experience
Experience implementing production business intelligence solutions
Startup experience