Enterprise Customer Success Manager
| Company | Harvey |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $160000 – $185000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Team players described as committed, collaborative and proactive with a team-first mentality.
Responsibilities
- Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
- Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
Preferred Qualifications
-
No preferred qualifications provided.