Enterprise Customer Success Manager
| Company | Moveworks |
|---|---|
| Location | San Francisco, CA, USA, Mountain View, CA, USA |
| Salary | $96000 – $158000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years of account management, implementation, or sales experience in software/SaaS
- Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
- Experience supporting deployments with large enterprise customers
- Process focused with strong problem-solving ability – always searching for a smarter, better way to achieve a goal
- Experience building strong internal and external relationships, including with senior-level executives throughout companies
- Diplomatic, tactful, and poised under pressure
- Voracious appetite to learn and grow
- Completed a Bachelor’s degree
- Willingness to travel 10-25% of the time
Responsibilities
- Partner with initial customers to drive product value
- Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
- Partner cross-functionally to translate business needs and product requirements into new solutions for customers
- Evolve and iterate on customer onboarding strategy
- Work with internal teams and customers to drive adoption, engagement, and growth
- Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
- Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- Act as the voice of the customer, gathering customer feedback and helping share the product roadmap
Preferred Qualifications
- Prior experience working in a remote capacity is highly desired