Enterprise Customer Success Engineer
| Company | Procore Technologies |
|---|---|
| Location | Austin, TX, USA, Tampa, FL, USA, Carpinteria, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- A passion for construction and technology
- 8+ years of Construction industry expertise preferred
- 8+ years of Customer Success, Professional Services, Technical Pre-Sales experience
- Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
- Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
- Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
- Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
Responsibilities
- Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
- Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
- Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
- Participate in product demonstrations and coordinate multiple technical resources, both internal and external
- Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
- Foster a positive team culture by supporting and mentoring your fellow Procorians
- Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
- Develop a mastery of Procore’s products, professional services, and industry best practices
- Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices
Preferred Qualifications
- Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
- Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
- Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
- Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
- Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred
- Experience related to Top ENR construction and/or Fortune 500 is preferred