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Enterprise Client Account Executive
| Company | CircleCI |
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| Location | San Francisco, CA, USA |
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| Salary | $97000 – $122000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of experience in software enterprise account management, account executive, renewals or similar client-facing roles
- A successful track record of meeting and exceeding retention and sales growth targets with enterprise accounts
- Demonstrated ability to manage complex client relationships and navigate enterprise organizations
- Experience managing relationships with Engineering Leadership (CTO, VP of Eng, DevOps Leaders, etc.)
- Experience with technical products, preferably in the developer tools, DevOps, or cloud infrastructure space
- Strong commercial acumen with a track record of successful contract renewals and account growth
- Proven ability in detecting and mitigating customer churn
- Demonstrated success using sales frameworks such as MEDDPICC and methodologies such as Challenger, Sandler, and Command of the Message
- Excellent communication skills with the ability to translate technical concepts to various business stakeholders
- A collaborative mindset, with the ability to work seamlessly across teams to achieve client objectives
- Data-driven approach to account management with experience using CRM and customer success platforms
Responsibilities
- Build and maintain executive-level relationships with stakeholders across multiple business units at our largest strategic accounts, serving as a trusted advisor for commercial matters
- Identify upselling and cross-selling opportunities, and develop customized contract solutions that address evolving customer needs
- Track renewal dates and lead renewal processes, working on contract terms, pricing, and timely execution
- Analyze account metrics to create expansion plans with clear objectives, strategies, and success metrics
- Develop strategies to minimize contraction and churn by proactively addressing concerns and emphasizing product value
- Present executive business reviews to high-level executives to discuss performance, ROI, and ensure alignment with long-term strategic goals
- Collaborate with internal teams to prevent churn and communicate client feedback to help position our offerings effectively
- Stay informed about industry trends and competitor activities to provide relevant insights to clients
Preferred Qualifications
No preferred qualifications provided.
