Enterprise Account Manager

Company	Camber
Location	New York, NY, USA
Salary	$120000 – $140000
Type	Full-Time
Degrees
Experience Level	Senior

Requirements

5+ years of client-facing experience
Advanced Excel and data analysis skills
Comprehensive understanding of the insurance billing claims lifecycle end-to-end

Responsibilities

Serve as the dedicated point of contact for a portfolio of high-value enterprise accounts, building and maintaining strong, long-lasting strategic partnerships while actively identifying opportunities for product innovation and value creation.
Provide executive-level strategic guidance and thought leadership to C-levels (CFO, COO), leveraging deep industry expertise, best practices, and advanced data analysis to create impactful recommendations that drive measurable business outcomes.
Lead discovery sessions with enterprise clients to deeply understand their complex revenue cycle management challenges, priorities, and success metrics, aligning Camber’s enterprise solutions to meet their sophisticated needs while identifying opportunities for product enhancement.
Act as the ‘voice of the customer’ for users at our enterprise accounts — partner with internal Engineering and Product teams to provide critical feedback, assist with enterprise-level feature roll-outs, and conduct structured testing of new product capabilities to ensure they deliver exceptional client experiences and consistently high Net Promoter Scores (NPS).
Take ownership in investigating and resolving complex issues, bugs, or other challenges specific to enterprise clients, working closely with cross-functional teams to find tailored solutions, document learnings for product improvement, and ensure premium client satisfaction.
Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on enterprise-specific complexities, requirements, and emerging market trends that could inform product strategy.
Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, establish and track key performance indicators (KPIs), and present strategic recommendations to both enterprise clients and internal stakeholders.
Proactively identify and cultivate high-value referrals and expansion opportunities within existing enterprise accounts to drive significant new business growth, expand Camber’s market share in the enterprise segment, and validate product-market fit for new offerings.
Design and implement structured feedback loops to systematically capture client insights, test hypotheses about product enhancements, and ensure positive outcomes are achieved and measured against established benchmarks.

Preferred Qualifications

Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges.
Alignment on company values — it’s the first chapter of our company story. You’ll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds.
Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1. You’ll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy.
Healthcare experience a plus.